May I help you?
I bought a jacket last month and within hours all the buttons fell off . I was utterly annoyed because I don’t know how to sew properly and now my pockets were loaded with loose buttons.
So…I returned to complain not because I thought that I would get any customer satisfaction (unheard of in France) but because I had some time to kill and was curious to know how a French manager would handle the situation.
Iwas told by the manager that it is “easy to sew buttons back on”.
I got to answer that “apparently it is not as easy as all that to sew on buttons otherwise I wouldn’t be there in the first place!”
The irony was lost on her and I didn’t get one sympathy stare from a single customer in the joint. Oh well.
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In France, if you ask a question to someone who owns a phone and a desk he will either answer you on the spot or get back to you tomorrow or another time. (He will never name the day if it is not tomorrow. )
The answer will be vague. ‘I’ll get back to you.” Or “at the beginning of next week’ or after “the vacations” … I felt harassed today when I asked an American a question and she called me right back with the answer. Was she trying to show off or has she not other concerns than mine? (er..Pop,is that English?)
On the work front, we have yet another carrot dangling in front of my nose. This time it is a luxury brand and perhaps a pop-up project. I shall be a pop-up queen!
I really can’t wait to post my new April that I should be slaving away over right now. I can’t decide between two. One is about the correlation of espresso abuse and your long distance phone bill to Los Angeles the other deals with calling customer service and trying to tutor the person on the other end. (French customer-service is an oxymoron.)
